Contact information

Contact Us

We're a small team, and yes — a real person reads these.

Email

support@lampwick.store

We reply within one business day, usually faster. If you don't hear back in 48 hours, check your spam folder and then email us again — we'd rather answer twice than not at all.

What we can help with

  • Order status or tracking — include your order number and we'll pull it up
  • Something arrived damaged — send a photo and we'll replace it or refund you, no forms
  • Returns or exchanges — you have 30 days, no interrogation
  • Which edition to pick — happy to help you decide
  • Anything else — genuinely, just ask

Business hours

Monday – Friday, 9am – 5pm [zona horaria]
We're closed weekends and holidays, but we'll get to you first thing.