Shipping policy

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Shipping Policy

Where we ship from

All Lampwick orders ship from our warehouse in the United States.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

You'll get a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping times

Delivery estimates are estimates, not guarantees. Carrier delays, weather, and holidays can add time.

Shipping costs

[Free shipping on all orders / Free shipping over $X / Flat rate of $X — escoge]

Any customs duties or import taxes on international orders are the responsibility of the customer.

Tracking

Every order ships with tracking. You'll receive a tracking number by email once your package leaves our warehouse. It can take 24–48 hours for tracking to update.

Wrong address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the reshipping cost.

Lost or damaged packages

If your order arrives damaged, or tracking shows delivered but you didn't get it, email us at support@lampwick.store within 14 days. We'll replace it or refund you.

Questions

support@lampwick.store — we usually reply within one business day.